Does VRBO/HA have any kind of steering committee made up of users?
And I am not talking about conventions, or Webcasts. It appears that there are a lot of concerns from the owners and PM's and they always seem to be after the fact that when something has changed....
View Articlehomeaway customer service email a scam?
Last night at 12:56am, an email came in from "homeaway" customer service and the message said that they got my reported email problem about signing in. The deal with this is that I sent no such email...
View ArticleDoes anyone use a Mac with their Homeaway/VRBO Account?
I have a Mac computer and since the new webpages launched, I can not see inquiries, calendar or really any part of the owner side of homeaway. When I email or call customer support, I get no answer....
View ArticleMultiple Properties - can't tell which calendar you are on
if you have more than one property, and you click on the title you consistently have to verify you got the correct one.There is not indication anywhere on the page of which calendar you are viewing....
View ArticleQuestion for VRBO / Homeaway staff: What does VRBO/ Homeaway ask a guest when...
I recently had a past guest email me complaining that she had posted a review but felt uncomfortable with the site's questions and as a result she did not complete the verification and the precious...
View ArticleI Need Some Help - Normal channels have produced nothing!
I have been trying unsuccessfully for almost 2 weeks to get someone from HomeAway and VRBO to fix my listings. When a search is made using the features search box and if cable tv / satellite is checked...
View ArticleCalendar Tips issue Home Away app v2.5.0
Hi all, The new Home Away app for iPhone is great! However I noticed that the colored calendar tips are blocking your calendar one day earlier in comparison with the associated reservation. This issue...
View ArticleHow long does it take for a new listing to appear to travelers?
I'm new to Homeway and just placed my first ad. It's been over an hour and I still don't see my ad. Is this normal? When should I expect to see my ad available to travelers? Thank you.
View Articlemy listing no longer shown in area search
I have a platinum listing. My listing is # 431118 and # 440053. Under my owners section, listing info, subscription level it says I should be the # 94 & # 114 listing in Kaanapali, West Maui,...
View ArticleHow to take pool heat payment by credit card using Reservation Manager??
My next guests who have paid by cheque have requested pool heat. What do I need to do to send them a payment request to take their credit card payment using Reservation Manager? Thanks,Dave
View ArticleVRBO calendar not updating.
Aloha, I have updated my vrbo calendar to block off some dates as reserved and they show as reserved when I log in as owner. However, when I check through the vrbo website as if I were a potential...
View ArticleQuote in Dollar instead of Euro since 2 month
Since 2 month I contact the custumer support for my problem, they recently answer it is fixed. But I have still the same problem. My clients receive quotation in Dollar instead of Euro. That's not...
View ArticleDoes VRBO/HA have any kind of steering committee made up of users?
And I am not talking about conventions, or Webcasts. It appears that there are a lot of concerns from the owners and PM's and they always seem to be after the fact that when something has changed....
View ArticleBeth HomeAway rep
Once again I am caught in the abyss of accounting black hole that HomeAway seems unable to solve.You helped me before. Perhaps you can again. I WANT to pay for featured listing for a year.I just...
View ArticleIs there a record of subscription payments on the VRBO dashboard?
I am working on my 2012 income taxes and just looked at my dashboard to find out what I paid for my VRBO subscription. My renewal date is March 10th of each year. I have searched several places in my...
View ArticleFollow-up to Order History on VRBO Dashboard
Hi Travis, thank you for responding to my question. I apologize for starting a new discussion, but for some reason I cannot enter any reply in my original discussion (although I can on other...
View ArticleBook it button
I would like to start offering customers the option of choosing between a $400 deposit or the $49 non-refundable insurance. I selected both of these under settings in fees and taxes but now when...
View ArticleCan I tell anywhere on the dashboard just how many people have gotten a Quote?
I recently changed to the quotable rate format. I really like the traditional way because if someone asked for a quote, it tallied it under the Performance tab. I could tell how many inquiries I had...
View ArticleThe Owners Should Not Have To...
The Owners should not have to... …spend increasing amounts of time monitoring their own listing and modifying it so that it will display properly. …spend increasing amounts of time trying to trouble...
View ArticleFacebook 'likes' tag seems to have disappeared with latest VRBO site changes
Our VRBO site 'look and feel' was recently updated by VRBO, mostly to the good with the pictures prominently displayed and a better layout. One thing that has gone 'missing' is the 'likes' tag for...
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